Contact Us

Have an inquiry about an item, tracking your package, or requesting after-sales support? The customer service team at Shenzhen Dayunjia International Logistics Co., Ltd. is here to help!

Customer Communication Channels

Email Support: Customer Service Email: service@pkito.com Our support team monitors inquiries continuously and typically responds within 24 to 48 business hours. For order-related questions, please include your Order Number (e.g., #PK1001) and your checkout email address to help us assist you faster.
Phone Assistance: Customer Support Hotline: +86 17722594488 Available: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Company Legal & Headquarters Information

Online Store: Pkito (www.pkito.com)
Legal Entity: Shenzhen Dayunjia International Logistics Co., Ltd.
Headquarters Address: Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

Frequently Asked Questions Quick Guide

Order Tracking: An automated email with your tracking number is sent upon shipment dispatch. You can track your parcel on our Order Tracking page or via global carriers such as 17TRACK, USPS, or DHL.
Return Inquiries: Please do not mail packages back to our administrative address without authorization. Contact service@pkito.com first to receive an official Return Merchandise Authorization (RMA) and designated return warehouse instructions.
Billing Assistance: If you notice any billing discrepancy, reach out directly to service@pkito.com for prompt resolution.