Refund & Return Policy

Refund and Return Policy

Effective Date: January 1, 2026 Website: www.pkito.com Operating Company: Shenzhen Dayunjia International Logistics Co., Ltd.

At Pkito (www.pkito.com), owned and operated by Shenzhen Dayunjia International Logistics Co., Ltd., customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our comprehensive return and refund guidelines below.

  1. 30-Day Return Guarantee

  • Customers have the right to request a return within 30 days from the date of confirmed package delivery.

  • To be eligible for a return:

    • The merchandise must be in original, unused, unwashed, and unworn condition.

    • All original product tags, accessories, instruction manuals, and manufacturer packaging must be completely intact.

    • You must provide a valid proof of purchase (such as your Order Confirmation email or invoice).

  1. Non-Returnable Merchandise

For hygiene, health, and consumer safety standards, the following items are exempt from returns:

  • Personal hygiene items, intimate apparel, and swimwear

  • Custom-made, personalized, or engraved products

  • Perishable goods or hazardous materials

  • Downloadable software and gift cards

  1. Return Procedure & Explicit Return Address

To ensure your return is tracked and processed without delay, please follow our return procedure:

Step 1: Contact our customer care team at service@pkito.com or call +86 17722594488 within 30 days of parcel delivery. State your Order ID, the item you wish to return, and the specific reason for the return. Step 2: If the item is defective or damaged, please attach clear photographs or a short video demonstrating the issue. Step 3: Our support team will verify your request and issue an official Return Merchandise Authorization (RMA) number. Step 4: Package the merchandise securely and ship it to our designated physical return logistics facility at the following address:

Authorized Return Logistics Address: Shenzhen Dayunjia International Logistics Co., Ltd. (Returns Department) Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China Postal Code: 518109 Contact Phone: +86 17722594488

Important Notice: Please include your assigned RMA number inside or on the exterior of the return parcel so our warehouse team can promptly identify your order upon arrival.

  1. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., broken on arrival, defective function, or wrong item dispatched), Shenzhen Dayunjia International Logistics Co., Ltd. will bear the return shipping expenses or arrange an immediate free replacement.

  • Customer Preference Returns: If the return is due to personal preference, change of mind, or selecting an incorrect size, the customer is responsible for the direct return shipping postage.

  1. Damaged or Defective Deliveries Upon Arrival

  • If your order arrives damaged, defective, or incorrect, please inspect the package and notify us at service@pkito.com within 48 hours of delivery with photographic evidence of the item and packaging carton.

  • Upon verification, we will immediately provide a free replacement or issue a 100% full refund back to your original payment method at no additional charge.

  1. Refund Issuance & Processing Timeline

  • Once your returned package arrives at our Shenzhen logistics facility and passes physical inspection, we will send an email confirmation regarding your return status.

  • Approved refunds will be automatically credited back to your original payment method (Credit Card, PayPal, etc.) within 5 to 7 business days. Please note that card-issuing banks or payment gateways may require additional time to post the credit to your statement.

  1. Customer Support & Corporate Information

  • Storefront: Pkito (www.pkito.com)

  • Legal Entity: Shenzhen Dayunjia International Logistics Co., Ltd.

  • Corporate & Return Facility Address: Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

  • Support Email: service@pkito.com

  • Customer Service Phone: +86 17722594488

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)