FAQ

FAQ - Frequently Asked Questions

Welcome to the Pkito Help Center. Below you will find detailed answers to frequently asked questions regarding our orders, shipping, payment methods, and return procedures for www.pkito.com, operated by Shenzhen Dayunjia International Logistics Co., Ltd.

  1. Orders & Billing

Q: How do I know my order is confirmed? A: An automated order confirmation email containing your order summary and invoice details will be sent to the email address provided during checkout immediately after your payment is successfully authorized.

Q: What payment options do you accept? A: We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, JCB, and Diners Club, as well as digital wallets such as Apple Pay and Google Pay. All transactions are protected via 256-bit SSL encryption and processed through Level 1 PCI-DSS compliant financial gateways.

Q: Can I modify or cancel my order after placing it? A: If you need to modify your shipping address or cancel an order, please email service@pkito.com within 12 hours of placing your order. Once an order enters our packaging queue or is handed over to the carrier, modifications or cancellations are no longer possible.

  1. Shipping & Delivery

Q: How much does shipping cost? A: We offer Free Standard International Shipping on all qualifying orders with a merchandise subtotal of $69.00 USD or more (after applying promotional discounts). For orders below $69.00 USD, a flat standard delivery fee of $7.99 USD is applied and clearly displayed at checkout.

Q: What are your order processing and delivery timeframes? A: Orders are verified, quality-inspected, and packaged within 3 to 7 business days following payment authorization. Standard international shipping transit typically takes 10 to 18 business days, depending on destination customs clearance and local carrier distribution.

Q: How can I track my shipment? A: As soon as your order leaves our logistics center, you will receive a shipping confirmation email with an active tracking code. You can track your parcel directly through our website's Order Tracking section or via global tracking platforms such as 17TRACK, USPS, or DHL. Please allow 48 to 72 hours for initial carrier scans to register online.

  1. Returns & Refunds

Q: What is your return window? A: We offer a 30-day return guarantee starting from the date your parcel is delivered. To be eligible for a return, items must be in original condition: unworn, unwashed, undamaged, and with all tags, accessories, and original packaging intact.

Q: How do I request a return? A: Please contact our customer support team at service@pkito.com with your Order Number, item details, and clear photographs showing the product condition. Once verified, our team will issue an official Return Merchandise Authorization (RMA) number along with designated return warehouse instructions.

Q: Can I send returns directly to your corporate office? A: No. Please do not ship returned packages directly to our Shenzhen corporate office without an authorized RMA code. Unsolicited parcels sent without prior RMA approval cannot be processed.

Q: When will I receive my refund? A: Once your returned item arrives at our inspection facility and passes condition verification, approved refunds will be credited back to your original payment method (Credit Card, PayPal, etc.) within 5 to 7 business days.

  1. Customer Support & Operator Details

Q: How do I get in touch with customer service? A: You can reach our dedicated support staff through any of the following channels:

  • Online Store: Pkito (www.pkito.com)

  • Operating Corporate Entity: Shenzhen Dayunjia International Logistics Co., Ltd.

  • Headquarters Address: Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

  • Customer Support Email: service@pkito.com

  • Customer Service Phone: +86 17722594488

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)